Service Desk Analyst - ( 240001RB )

Description

Grow with the best. Join a smart, creative, and inspired team that works behind the scenes to support operational excellence. Our functional services teams (FSTs) provide services to 28,000 employees in over 400 offices worldwide. Bringing together individuals with diverse backgrounds, talents, and expertise, our FSTs are vital to making our Company stronger.

Your Opportunity

Our Information Technology team is currently seeking to fill one full-time Tier 1 Service Desk Analyst position whose primary role will be to provide prompt and courteous customer support by responding professionally to requests for IT technical assistance via phone, chat, self-service ticketing tool or in person (where applicable).

Your Key Responsibilities

• Working in a team environment, you will analyze, resolve and document problems related to Stantec’s IT infrastructure and core applications.

• Primarily responsible for logging, triaging and resolving incidents and service requests via phone, chat and self-service portal.

• Provide strong customer service when responding to requests.

• Work in a dynamic and challenging service desk environment to provide quality support to our internal clients.

Qualifications

Your Capabilities and Credentials

• Exceptional written and verbal communication skills will be required in addition to well-developed problem solving and troubleshooting skills.

• The successful candidate should possess the ability to work in a fast paced, multitasking environment.

• A strong knowledge of diverse hardware, software and operating systems with an interest in and taking the initiative to keep current with same.

• Working knowledge of active directory and ITIL processes will also be key to your success.

• Preference will be given to candidates that have related experience with Oracle EBS.

• Strong customer service focus.

Education and Experience

• Post-secondary education in Information Technology

• Minimum of one to two years of IT experience or equivalent along with a strong customer service focus.

This description is not a comprehensive listing of activities, duties or responsibilities that may be required of the employee and other duties, responsibilities and activities may be assigned or may be changed at any time with or without notice.

Stantec is a place where the best and brightest come to build on each other’s talents, do exciting work, and make an impact on the world around us. Join us and redefine your personal best.

Pay transparency laws require employers to provide the following information for positions that may be in the following jurisdiction(s):

Salary Range(s):

• NYC $30.29 /Outside NYC $24.04 - NYC $42.40/Outside NYC $33.65 Min/Max Pay Range(s) for postings located in NYC/NY

• $26.44 - $37.02 Min/Max Pay Range for postings located in CO and HI

• $28.37 - $39.71 Min/Max Pay Range for postings located in WA

• SF Area $30.29 / CA Other Areas $26.44 - SF Area $42.40 / CA Other Areas $39.71 Min/Max Pay Range for postings located in CA (SF Area includes SF, SJS & WLC)

The final agreed upon compensation is based on individual education, qualifications, experience, and work location. At Stantec certain roles are bonus eligible.

Benefits Summary: Regular full-time and part-time employees have access to medical, dental, and vision plans, a wellness program, health saving accounts, flexible spending accounts, 401(k) plan, employee stock purchase program, life and accidental death & dismemberment (AD&D) insurance, short-term/long-term disability plans, emergency travel benefits, tuition reimbursement, professional membership fee coverage and paid family leave. Regular full-time and part-time employees will receive ten paid holidays in each calendar year. In addition, employees will be eligible to accrue vacation between 10 and 20 days per year and eligible for paid sick leave (and if more generous, in accordance with state and local law).

Temporary/casual employees have access to 401(k) plans, employee stock purchase program, and paid leave, in accordance with state and local law.

The benefits information listed above may not apply to union positions because benefits for such positions are governed by applicable collective bargaining agreements.

Primary Location : United States-Florida-Orlando

Other Locations : United States-California, United States, United States-Colorado, United States-Washington, United States-New York

Organization : BC-1973 IT Services-US Corporate

Employee Status : Regular

Job Level : Entry Level

Travel : No

Schedule : Full-time

Job Posting : Apr 22, 2024, 9:38:15 AM

Req ID: 240001RB

Stantec provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, color, religion, sex, national origin, age, marital status, genetic information, disability, protected veteran status, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, fringe benefits, job training, terminations or any other condition of employment. Stantec is in compliance with local, state and federal laws and regulations and ensures equitable opportunities in all aspects of employment. EEO including Disability/Protected Veterans