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Redefine your personal best

Job Information

Stantec Service Desk Analyst, Bilingual (Spanish & English) in Orlando, Florida

Grow with the best. Join a smart, creative, and inspired team that works behind the scenes to support operational excellence. Our functional services teams (FSTs) provide services to 22,000 employees in over 400 locations worldwide. Bringing together individuals with diverse backgrounds, talents, and expertise, our FSTs are vital to making our Company stronger.

Your Opportunity

Our Information Technology team is currently seeking a full-time Bilingual Service Desk Analyst. Successful candidate will be required to fluent in both English and Spanish in both written and conversational communications.

This position can be based in Edmonton, AB or Orlando, FL.

Your Key Responsibilities

  • Working in a team environment, you will analyze, resolve and document problems related to Stantec’s IT infrastructure and core applications.

  • Primarily responsible for logging, triaging and resolving incidents and service requests via phone, chat and self-service portal.

  • Provide strong customer service when responding to requests.

  • Work in a dynamic and challenging service desk environment to provide quality support to our internal clients.

Your Capabilities and Credentials

  • Fluent in both Spanish and English

  • Exceptional written and verbal communication skills will be required in addition to well-developed problem solving and troubleshooting skills.

  • The successful candidate will possess the ability to work in a fast paced, multitasking environment.

  • A strong knowledge of diverse hardware, software and operating systems with an interest in and taking the initiative to keep current with same.

  • Working knowledge of active directory and ITIL processes will also be key to your success.

  • Preference will be given to candidates that have related experience with Oracle E-Business Suite.

  • Strong customer service focus.

Education and Experience

  • Post-secondary degree or diploma in Information Technology

  • Minimum of two years of IT experience in a related role

This description is not a comprehensive listing of activities, duties or responsibilities that may be required of the employee and other duties, responsibilities and activities may be assigned or may be changed at any time with or without notice.

Stantec is a place where the best and brightest come to build on each other’s talents, do exciting work, and make an impact on the world around us. Join us and redefine your personal best.

Job: Service Desk Analyst

Primary Location: Canada-Alberta-Edmonton

Other Locations: United States-Florida-Orlando

Employee Status: Regular

Travel: No

Schedule: Full-time

Req ID: 200001AL