Business Center Practice Leader - ( 240000W4 )

Description

At Stantec, we approach every water and natural resource project we undertake—whether at the local, regional, or watershed level— thoughtfully, and execute it with excellence across all project phases. We partner with our clients to design fit-for-purpose solutions that address their communities’ unique needs throughout the water infrastructure lifecycle. Our experts lead their fields and guide our work with scientific rigor, an innovative spirit, and a vision for growth. We’re a place where you can apply your passion and collaborate with top talent on work that’s critical to our clients, our communities, and the industry at large.

Your Opportunity

Accountable for the top line, Business Center Practice Leaders (BCPL) have a leadership role in the growth of the Business Center and Stantec’s market position while providing innovative design solutions with exceptional quality and execution that exceed client expectations. Reporting to the Regional Sector Leader (RSL), BCPLs are strong “seller/doers” responsible for leading pursuits and delivery of excellent work to our clients.

Your Key Responsibilities

Client Focus

• Responsible for exceeding client expectations through strong account management across the business center (BC) and personally leading accounts for major clients in the BC.

• Achieve minimum client- and proposal-specific marketing and business development (M&BD) sales goals, including internal cross-selling initiatives, target 25% of time.

• Ensure a minimum of 4 client feedback surveys are conducted per year and issues are addressed through implementation and follow through on action plans.

• Lead and participate in pursuits and campaigns for major BC opportunities.

• Drives the client relationship strategy, working with Principals and BC leaders to drive strong results in the client satisfaction survey within the respective BC. Sets the tone among all leaders in the BC.

Business Development and Collaboration

• Actively contributes to win strategies and successful project execution and becomes involved at a hands-on level in key pursuits as needed and on projects should issues impacting client satisfaction or project management best practices escalate and tracks pursuit success rate and Return on Investment rate on client-by-client basis.

• Leads growth of the BC through developing and leading the business development, key pursuit and sales strategy and holds Principals accountable to expand our reach and client base utilizing strong marketing, business development, sales account management plans.

• Responsible for developing and managing the marketing and business development (M&BD) plan for the BC including cross selling.

• Increases visibility of Stantec by sharing our knowledge and innovation story through key client engagements to enhance our reputation and drive revenue.

• Establish an effective Go/No Go Review process with Principals and tracks compliance of Go/No Go Process.

• Partners with other BCPLs and leaders to drive collaboration on pursuits across geographies and business lines.

• Responsible for utilizing and ensuring the opportunity Pipeline is maintained and monitor to optimize business development plans and employee utilization rates.

• Ensure local marketplace reputation through established relationships and support of BCOLs (business center operating leader).

• In collaboration with other BC leaders, develop and maintain Stantec’s Integrated Practice in the specified BC. Which includes: The maintenance of a cohesive Stantec brand, key client and account development and maintenance, market and community outreach and engagement.

• Accountable to achieve organic growth targets of the BC.

Project Focus

• Lead delivery of significant BC project pursuits.

• Achieve minimum direct utilization target of 50% for a BC of less than 50 people and 45% for a BC of more than 50 people.

• Actively participate including contribution to written content in major projects in key roles such as Independent Technical Reviewers, Project Manager, Project Technical Lead, as required.

• Oversee risk management related to projects and pursuits including review of contracts, fees and proposals on large pursuits and in coordination with the BOURC (business operating unit risk committee).

• Provide Broad Leadership Influence.

• Act as a highly regarded leader, thought partner and a source of counsel and advice for their BC.

• Be personally involved in key client relationships, strategic project pursuits and major project leadership within the BC.

• Proactively identify opportunities to reinforce and further develop Stantec’s high performance culture with a focus on innovation, speed, and productivity.

• Foster a success-oriented, accountable environment within the company.

• Uphold a corporate culture that promotes ethical practices, encourages individual integrity, and focuses on the customer and service delivery.

• Provide support through ongoing collaboration with BOU (business operating unit) Operations, RBLs (regional business leader), RLs (regional leader) and BCOLs regarding resolution of operational issues identified within the BC.

Business and Financial Management

• Support BCOL with the annual budget for the BC, outlining the vision, focus, and priorities for implementation and setting specific goals for business performance.

• Accountable for top line revenue growth, the BCPL also supports the BCOL in meeting established targets for net revenue, gross margin, sales goal, M&BD costs and operating income target in the BC.

• Supports net revenue forecasts by period, quarter and year end.

• Partners with BCOL to develop and implement improvement plans for distressed business units and BCs. Including focus on write-offs and business line expenses.

• Supports achieving utilization rate and backlog targets and partners with BCOL to drive collaboration and work sharing across the practice.

People Leadership

• Support BCOL with developing, attracting, engaging, and retaining top talent.

• Establish employee connectedness to leadership by interfacing frequently with employees.

• Partner with BCOL and other BCPLs by conducting quarterly office visits and BC Wide meetings to communicate the vision, business strategy and progress against applicable action plans.

• Support the overall talent management lifecycle including career development, employee engagement, succession planning, coaching, and mentoring, diversity and inclusion, and leadership development for the BC.

• Support the BCOL with managing performance and compensation in accordance with Stantec’s compensation philosophy within the BC through yearly employee performance review, rate review, and bonus allocation for the BC.

• Direct reports may include roles focused on M&BD.

Health and Safety

• Support BCOL with the health and safety performance of the BC, including the monitoring of the leading and lagging indicators, meeting leading indicator goals, and following up on BC Improvement Plans.

Qualifications

Your Capabilities and Credentials

• Diverse design and project management experience in any or all of the following markets: municipal, county or state infrastructure, private development, planning or landscape design.

• Demonstrated design expertise and leadership on major projects.

• Experience with responding to Requests for Proposals, Expression of Interests, Statement of Qualifications.

• Strong business development skills, including significant experience building and maintaining productive relationships with a client base.

• Strong seller-doer capable of generating work and creating long-term relationships and delivering long-term value to clients for Stantec.

• An entrepreneurial orientation with strong understanding of the business development challenges of a consulting-services provider.

• Excellent oral and written communication skills.

• Excellent organization, coordination, leadership, team-building and managerial skills.

• Knowledge of market assessment techniques, insights, and contacts.

• Proven success in developing new clients and maintaining strong client relationships.

Education and Experience

• A Bachelor's degree in a related field

• A minimum of 10 years’ related work in leadership, financial management, business development and consulting experience; or an equivalent combination of education and related experience.

• Professional registration in related field preferred.

This description is not a comprehensive listing of activities, duties or responsibilities that may be required of the employee and other duties, responsibilities and activities may be assigned or may be changed at any time with or without notice.

Stantec is a place where the best and brightest come to build on each other's talents, do exciting work, and make an impact on the world around us. Join us and redefine your personal best.

Benefits Summary: Regular full-time and part-time employees have access to medical, dental, and vision plans, a wellness program, health saving accounts, flexible spending accounts, 401(k) plan, employee stock purchase program, life and accidental death & dismemberment (AD&D) insurance, short-term/long-term disability plans, emergency travel benefits, tuition reimbursement, professional membership fee coverage and paid family leave. Regular full-time and part-time employees will receive ten paid holidays in each calendar year. In addition, employees will be eligible to accrue vacation between 10 and 20 days per year and eligible for paid sick leave (and if more generous, in accordance with state and local law).

Temporary/casual employees have access to 401(k) plans, employee stock purchase program, and paid leave, in accordance with state and local law.

The benefits information listed above may not apply to union positions because benefits for such positions are governed by applicable collective bargaining agreements.

Primary Location : United States-Arizona-Chandler

Organization : BC-1813 Water-US Southwest

Employee Status : Regular

Job Level : Manager

Travel : Yes, 20 % of the Time

Schedule : Full-time

Job Posting : Mar 4, 2024, 11:07:09 AM

Req ID: 240000W4

Stantec provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, color, religion, sex, national origin, age, marital status, genetic information, disability, protected veteran status, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, fringe benefits, job training, terminations or any other condition of employment. Stantec is in compliance with local, state and federal laws and regulations and ensures equitable opportunities in all aspects of employment. EEO including Disability/Protected Veterans